FREQUENTLY ASKED QUESTIONS

Below we have compiled answers to some of the most frequently asked questions that we receive.

ABOUT US

Collapsible content

Who is Njord Pet?

Njord Pet was founded by dog lovers with the goal of offering healthy and tasty dog chews with sustainable sourcing and transparent ingredient lists. The idea came from a perceived lack of transparency and quality in existing dog food products, particularly dog chews.

After a long period of work, we are now proud to offer high-quality dog chews, handcrafted in our own factory in Bålsta, just outside Stockholm, using 100% Swedish ingredients from local farms and completely free from additives.

How can I contact you?

Please fill in the form below on this page or send an email to hello@njordpet.com, and we will get back to you as soon as possible.

OUR PRODUCTS

Collapsible content

Where are your procucts made?

Our entire range is produced in our own factory in Bålsta, just outside Stockholm. Here, we handle the entire process ourselves, from raw materials and production to storage, packaging, and shipping. Our facility is approved and registered with the Swedish Board of Agriculture (Jordbruksverket), which also carries out regular inspections.

We are proud of and value the security that comes with having full control over the entire production process.

What do you mean by 100% natural?

All of our products are completely free from chemicals and additives. This is made possible by using raw materials of the highest quality and a time-consuming, artisanal production process.

With NJORD, you can be 100% confident about what you are giving your dog to chew on!

What are the products made of?

All of our products are 100% natural and contain no chemicals, additives, E-numbers, or preservatives. By air-drying our chews over a long period of time, we ensure natural preservation.

We are proud to guarantee that all ingredients come from local Swedish farms.

On each individual product page, you can see exactly what each product contains.

Why is the hair still on the chews?

We keep the hair on our beef chews because we use a production process that is completely free from chemicals and source our raw materials directly from Swedish slaughterhouses rather than the leather industry.

The hair also adds flavor and provides a lot of fiber!

Which chew is best suitable for my dog?

Our beef chews come in three different forms: rolls, chips, and strips. The rolls provide a high level of chewing resistance, which is why this form is recommended for dogs with a greater need to chew. Our chips and strips offer a lighter chew resistance and are designed to suit smaller dogs. Of course, our chips and strips also work well as a snack for larger dogs.

ORDERS

Collapsible content

Where can I buy your products?

You can buy all products directly, quickly and easily here on our website. We are also available in selected specialty stores and pet food retailers. Here you will find a full list of where you can find our products.

How can I pay?

Right now we offer card payments via Visa and Mastercard. You can also pay with Swish as well as pay later with Qliro.

When will you send my order?

As long as the products are in stock, they are usually shipped the same business day you place your order, or otherwise the following business day. We always work to ensure you receive your products as quickly as possible. If you have any questions about your order, you can always contact us at: hello@njordpet.com

Can I make a return?

Absolutely!

If you would like to make a return, please contact us at retur@njordpet.com within 30 days of receiving your delivery, and we will assist you.

Can I track my order?

Of course!

As soon as we have shipped your order, you will receive an email with tracking information so you can follow your delivery.

What countries do you ship to?

Right now we deliver in all of Sweden, but in the near future we will also be able to offer shipping throughout the EU.

There is something wrong with my product. What should I do?

We always carry out quality control on all our products during the production process, but if you suspect that there is something wrong with your product, please contact us at hello@njordpet.com and we will help you as quickly as possible.

DO YOU HAVE ANY OTHER QUESTIONS?

Contact us using the form below and we will get back to you.

Contact form